Updated | Iliad fiber submerged by signals: continuous and sudden disconnections
Updated | Iliad fiber submerged by signals
Update of 10/03/2022 at 14:40 - Iliad has read complaints from its first fixed internet customers in Italy and has contacted us directly, explaining that they are already "working on critical issues and that these are already in resolution phase ". Soon, subscribers will be able to enjoy their own internet network without continuous disconnections!More trouble for the Iliad fiber. After the stop to commercials ordered by the Jury, now the first avalanche of reports of inefficiencies by subscribers arrives. Apparently many users are experiencing continuous and short interruptions of the service. A minor problem for those who use the internet to surf, a much more important annoyance for those who are connected to a work call or are playing online video games.
Users affected by the problem describe disconnections as very short. Sometimes we speak of a 'hiccup' lasting just a few seconds. As mentioned, this is enough to create serious inconvenience in some specific cases. The disconnections do not seem to follow a precise pattern: some users report running into the problem several times a day, while others report more sporadic cases.
The suspicions about the IliadBox: "it has problems with heat dissipation"
According to some users, the micro-disconnections would depend on a problem in the hardware provided by the operator, namely the IliadBox. According to this thesis, the modem would tend to reach very high temperatures, overheating. This condition would lead to sporadic sudden restarts of the IliadBox. This is a problem that has been known for some time and it is no coincidence that several subscribers residing in France also reported months ago, where Iliad provides the exact same modem.Credit: FibraClick
Credit: FibraClick
The suspicions about the continuous works on Iliad's fiber
The other hypothesis is that the frequent disconnections are the fault of the young age of Iliad's fixed network service. Many users have noticed that micro-disconnects almost never happen on Sundays. A clue that leads us to think that the problem depends entirely on the new activations. In other words: every time the technicians hack into the cabinets they probably have to briefly compromise the network of all the other subscribers in the area.Bring Amazon's voice assistant inside your home. The fourth generation Echo Dot smart speaker is 42% off!
Updated | Iliad fiber submerged by signals
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