Capterra: 53% of companies do not have a business continuity plan

According to previous research carried out by the Capterra team, 59% of companies worldwide had adopted work from home as a lockdown solution and 60% had purchased new software to help employees work from home. However, although there was a quick race to catch up with the situation, the fact that emergency tencological solutions had to be adopted so widely and massively made it clear that something was wrong.

The Capterra team he therefore wished to investigate the matter with a survey conducted on 8 countries (Australia, Brazil, France, Germany, Great Britain, Spain, Italy and the Netherlands) and 3,144 respondents from small and medium-sized enterprises. The interviews were conducted in the period from 15 to 19 May 2020. The focus of the current analysis was to explore the measures that companies have had available to respond to the crisis.

The most interesting data globally that emerged were that 53% of small and medium-sized companies globally, it does not have an operational continuity plan that can be implemented in the event of an emergency; 60% said they did not believe they could carry on the business beyond the next 6 months while 65% of small and medium-sized enterprises had to forcefully invest in the purchase of software.

According to Italy, according to 69% of SMEs surveyed the current operating model imposed by the crisis will not be applicable for more than six months. Only 37% of SMEs therefore expect to be able to survive more than 6 months with the measures taken.

in Addition, the 46% of SMES in the local has implemented, or is considering to implement a new business model to offer their product/service online , while 57% have considered changing or has changed the role of its employees in a permanent or temporary basis. With 51% Italy has emerged as the country least prepared to respond to a crisis at the level of business continuity.

In our country, 39% of decision makers said their company will need more technology to deal with the changes imposed by the new reality in which we always find, in addition, new technological solutions will be increasingly important to find new business opportunities. The majority have been unanimous in considering as “essential” (45%) or “absolutely essential” (42%) programs acquired during the period of the crisis. It is therefore gaining a growing awareness of the importance of the technology.

The restrictive measures related to the health emergency have resulted in many actually having to reduce the number of people that can access to its premises and/or services, in addition to the fact the habits of consumers have undergone track of the changes. These factors have contributed to the fact that various companies see a scaling consistent earnings and a growing concern for the state of the company's activities.

Again, Italy is positioned among the countries in which it is most commonly declared some concern regarding the possibility of being able to continue to operate from here for the next 6 months. The nations that have manifested less concern in this regard were Germany, Brazil and Spain .

In general, Italian respondents the priority, from highest to lowest, are introduced in the following way: maintaining customer loyalty; employee productivity; increase your cash flow; keep employees; adhere to local directives with regard to the quarantine and the material and social ; improve the image of the brand; reduce costs; move the task to operate in digital mode or remote; to ensure the provision of financial assistance.